I booked 7 nights , first 3 nights no hot water , for sorry they gave an hour late check out but that I don't need it because my flight was early
Not recommended
To the Management/Host,
I am writing to formally express my disappointment regarding my recent stay. Due to a relocation from my original booking, I was moved to this property, but the room conditions I encountered were unacceptable.
I would like to highlight the following issues:
• Persistent Odor: The room had a strong, unpleasant smell. Even after we purchased air fresheners and used them for several days, the odor persisted.
• Hygiene of Bedding: The white bedsheets were visibly yellowed, which was very distressing to see. We felt compelled to buy disposable bedding to cover the original linens before we could sleep.
• Mold in Bathroom: The bathtub was covered in mold. We had to purchase cleaning agents and scrub it ourselves to make it usable.
• AC Maintenance: The air conditioning filters were clogged with thick dust. We had to remove and clean them ourselves to ensure proper air quality.
• Maintenance Issues: The bathroom light bulb was broken. As my child is afraid of the dark, I personally purchased and replaced the bulb.
While I understand that I chose to handle some of these issues myself, I did so only because the environment provided was extremely poor. I have attached photos and videos as evidence to prove that these issues are real and significant.
If you can strictly manage your cleaning staff, replace the yellowed bedding, and resolve the odor problem, we would still be open to staying here in the future. However, I believe these basic standards of cleanliness must be addressed immediately.
I look forward to your response.
Sincerely,
BB Ang
好友出遊
豪華三臥室公寓
入住於2025年10月
5.0
超讚
評價於:2025年10月31日
Everything is good with brightly sunshine in the morning , good location 👍🏻
訪客用戶
家庭出遊
豪華三臥室公寓
入住於2026年02月
3.7
評價於:2026年02月06日
The washroom smell baf
訪客用戶
好友出遊 優質三臥室公寓
入住於2025年08月
5.0
超讚
評價於:2025年08月22日
Bagus banget apartemennya, dekat ke alor, cuma bantalnya agak tipis aja 😁
I booked 7 nights , first 3 nights no hot water , for sorry they gave an hour late check out but that I don't need it because my flight was early
Not recommended
To the Management/Host,
I am writing to formally express my disappointment regarding my recent stay. Due to a relocation from my original booking, I was moved to this property, but the room conditions I encountered were unacceptable.
I would like to highlight the following issues:
• Persistent Odor: The room had a strong, unpleasant smell. Even after we purchased air fresheners and used them for several days, the odor persisted.
• Hygiene of Bedding: The white bedsheets were visibly yellowed, which was very distressing to see. We felt compelled to buy disposable bedding to cover the original linens before we could sleep.
• Mold in Bathroom: The bathtub was covered in mold. We had to purchase cleaning agents and scrub it ourselves to make it usable.
• AC Maintenance: The air conditioning filters were clogged with thick dust. We had to remove and clean them ourselves to ensure proper air quality.
• Maintenance Issues: The bathroom light bulb was broken. As my child is afraid of the dark, I personally purchased and replaced the bulb.
While I understand that I chose to handle some of these issues myself, I did so only because the environment provided was extremely poor. I have attached photos and videos as evidence to prove that these issues are real and significant.
If you can strictly manage your cleaning staff, replace the yellowed bedding, and resolve the odor problem, we would still be open to staying here in the future. However, I believe these basic standards of cleanliness must be addressed immediately.
I look forward to your response.
Sincerely,
BB Ang
好友出遊 豪華三臥室公寓
入住於2025年10月
5.0
超讚
評價於:2025年10月31日
Everything is good with brightly sunshine in the morning , good location 👍🏻
訪客用戶
家庭出遊 豪華三臥室公寓
入住於2026年02月
3.7
評價於:2026年02月06日
The washroom smell baf
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